About the Role
- Perform duties and responsibilities of Owners in their absence or upon their discretion
- Illustrate competent knowledge of various Point of Sale and transaction devices
- Reconcile multiple day and individual shift reports as needed
- Reconcile daily deposits
- Resolve customer and employee issues quickly and in a friendly and professional manner
- Assign and inspect elements listed on each department’s shift task lists
- Act as a liaison between Owners, employees, vendors, authority figures and customers
-Understand and enforce federal, state, and local laws as they apply to retail sales and general employment matters
- Assist in recruiting, training, evaluating and managing employees
- Assure safety rules and regulations are implemented and followed across all departments
- Periodically create weekly work schedule and assign employees to departments based on operational needs; oversee or follow up on work results
- Maintain proper inventory management
- Oversee and record delivery of merchandise, compare records with merchandise ordered and report discrepancies in order to control costs
- Supervise, train, hire and communicate with all levels of management
- Plan, prepare, and revise work schedules and assign employees to specific duties as needed
- Ensure that payroll remains within the projected hours set by the owners
- Monitor and maintain proper store cleanliness, appearance and maintenance per owner expectations
- Maintain product stock levels, inventory items and and rotate stock as required
- Supervise others by assigning/directing work, conducting employee evaluations, staff training and development, taking appropriate disciplinary/corrective actions
- Develop and/or implement new and current policies/procedures/standards and/or rules/regulations
Requirements
The General Manager oversees the entire retail and food service departments according to company policies, procedures, and federal/state requirements. Responsible for the smooth operation of the store and food service area, effective employee management, and delivery of exceptional customer service. This is an in-person role and requires a very hands-on approach. You will spend most of your time on the store floor working with employees and customers.
The Company Store General Manager must be a motivated and positive individual who enjoys rolling up their sleeves and doing whatever it takes to get the job done. The ideal candidate should also be organized, detail-oriented and have strong analytic and prioritization skills. Strong verbal and written communication, as well as interpersonal and customer-service skills are essential. The General Manager will work up to 45 hours a week including some nights and weekends.
Education/Experience Requirements:
High School Diploma - Associates Degree Preferred
Minimum 3 years of leadership skills in a professional setting
Minimum 3 years retail or foodservice management experience
Physical Demands:
While performing the duties of this job, you will be regularly required to stand and walk for 8-10 hours a day. The employee may be occasionally required to climb or balance on a ladder and stoop, kneel, or crouch when stocking and cleaning shelves.
The employee must be able to lift and/or move up to 50 pounds
The employee must be able to work in varying temperatures; Working on the retail floor, in the kitchen and in coolers and freezers
Benefits
Job Benefits:
- Medical, dental and vision coverage
- Advanced Scheduling
- 401(k)
- Paid vacation
- Paid sick leave
- Employee discounts
- Employee meals
Disclaimer:
All requirements are subject to possible modification to reasonably accommodate individuals with disabilities. This job description in no way states or implies that these are the sole duties to be performed by the employee occupying this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by the owners. Furthermore, the company reserves the right to add to or revise an employee’s job duties at any time at its sole discretion.
This document does not create an employment contract, implied or otherwise, other than an “at will” employment relationship.